order to fill your routine medication in a timely manner, please contact your pharmacy
at least 4-5 days before you run out of your medication. Your pharmacy will contact
us for additional refill authorization if required. Please allow 48 hours for your
refill request to be processed by your pharmacy. Keep in mind that mail-order pharmacy
refills may take longer. If you have a problem and feel you need a new prescription,
you should call our office for an appointment.
Sometimes your doctor will want to see you prior to allowing further refills and
we will contact you if this is the case. Never assume your doctor wants you to stop
taking your medication just because there are no refills remaining on your prescriptions.
If you are taking long-term narcotic pain medicines, you and your doctor will establish
a plan regarding refills. Usually, a specific amount and time period is noted in
your chart so that you can get refills even if your doctor is out of the office.
If there is no plan in your chart or you request refills out of the normal frequency,
it is difficult for another provider to allow refills and they may decline to do
so. Therefore, it is very important not to wait until the last minute to request
refills. We are legally obligated not to refill these medications unless clear reasons
and dosing guidelines are documented in your chart.